Customer Solutions Consultant Ii

Ada

British Columbia, Canada
Base: $105,000 - $134,000 ote cad; bonus/equity: n...
Remote
4+ years in customer success or solutions consulting
Experience with saas integrations and apis
Ability to drive automated resolution metrics
Ada is seeking a Customer Solutions Consultant to enhance post-sales success for clients using their AI-powered customer service solutions. The ideal candidate will have significant experience in customer success, technical consulting, and a strong understanding of SaaS products

Job Summary

  • Ada is an AI transformation platform dedicated to making customer service extraordinary through automation and personalized experiences.
  • The role involves acting as a trusted advisor to guide organizations through digital transformation by deploying and optimizing AI-powered customer experience solutions.
  • Employees enjoy unlimited vacation, comprehensive benefits, and a flexible remote-first work environment with access to cutting-edge AI tools.

Matching Summary

Match Score: 85

Ada is seeking a Customer Solutions Consultant to enhance post-sales success for clients using their AI-powered customer service solutions. The ideal candidate will have significant experience in customer success, technical consulting, and a strong understanding of SaaS products.

Salary

Base: $105,000 - $134,000 OTE CAD; Bonus/Equity: Not specified; Benefits: Unlimited Vacation, Comprehensive Health, Wellness Account

Skills & Requirements

Must-have

  • 4+ years in customer success or solutions consulting
  • Experience with SaaS integrations and APIs
  • Ability to drive automated resolution metrics

Nice-to-have

  • Strong technical aptitude for system architecture
  • Proven track record with enterprise clients
  • Curious and resilient problem solver

Key Requirements

  • Must be located in British Columbia
  • 4+ years of relevant post-sales experience
  • Technical proficiency with Salesforce, Zendesk, Shopify, or HubSpot

Work Rights

Must be located in British Columbia

Tailored Resume

Cover Letter