Troubleshooter Assistant Engineer, Non Kone Equipment

KONE Croatia

Singapore, Singapore
Fully remote
Remote technical support
24/7 connected services analytics
Log all cases to thd tool
Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution

Job Summary

  • Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.
  • Support sales in assessing the maintainability of equipment before tendering for maintenance contract.
  • You are surrounded by fun colleagues and a lively working environment.

Matching Summary

Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.

Skills & Requirements

Must-have

  • Remote technical support
  • 24/7 Connected Services analytics
  • Log all cases to THD tool
  • Create knowledge base articles
  • Quality reports in THD tool
  • KONE safety requirements

Nice-to-have

  • Teamwork and collaborative culture
  • Customer service mindset
  • Open-minded leaders
  • Innovative and collaborative working culture

Key Requirements

  • Diploma in Engineering or relevant field
  • IT literacy
  • Willing to travel
  • Flexibility
  • Knowledge of KONE and/or non-KONE products

Work Rights

Not specified

Tailored Resume

Cover Letter