Sr Customer Success Manager/customer Success Manager-paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Client onboarding and training
Product troubleshooting and support
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Collaborate closely with clients to understand their business goals and align AI-powered solutions to help achieve those objectives.
  • Workday offers a flexible work approach combining in-person and remote work, with at least half of the time spent each quarter in the office or with customers.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, and annual refresh stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Enterprise SaaS solutions
  • Client onboarding and training
  • Product troubleshooting and support
  • Strategic account management
  • Global cross-functional collaboration

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Integrity, empathy, and shared enthusiasm
  • HR/recruiting software domain expertise

Key Requirements

  • 8+ years customer success/account management experience
  • 5+ years customer success/account management experience
  • 8+ years enterprise SaaS implementation experience
  • 5+ years enterprise SaaS implementation experience
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products
  • Comfortable working with global, cross-functional teams
  • Experience in HR/recruiting software

Work Rights

Not specified

Tailored Resume

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