Carl Zeiss Pty Ltd is seeking a Service Manager for their Jakarta location, responsible for leading customer service and support for medical equipment, particularly in installation and troubleshooting. The ideal candidate has extensive experience in field service operations, managerial roles, and a strong background in medical devices, particularly in ophthalmology
Job Summary
Responsible for leading and delivering high quality of customer service and support, including installation and troubleshooting.
Develop and implement ZEISS service program including service contract and remote service to achieve targeted service revenue.
Manage the selection and development of people, resources, and budgets necessary to perform the functions of the department.
Matching Summary
Match Score: 85
Carl Zeiss Pty Ltd is seeking a Service Manager for their Jakarta location, responsible for leading customer service and support for medical equipment, particularly in installation and troubleshooting. The ideal candidate has extensive experience in field service operations, managerial roles, and a strong background in medical devices, particularly in ophthalmology.
Skills & Requirements
Must-have
customer service and support
service program implementation
spare part availability management
remote and on-site service support
technical situation escalation
employee capability development
Nice-to-have
strategic thinking for revenue growth
strong analytical and problem-solving skills
proactive mindset and collaborative approach
flexible working hours and travel willingness
Key Requirements
Degree in electromedic/electrobiomedic or electrical engineering
8-12 years field service operation experience
Minimum 3 years in managerial role
Knowledge in medical devices (microscope, ophthalmology)