Insight Analyst

Capita

Leeds, United Kingdom
**
Solid understanding of continuous improvement methodologies
Good excel knowledge including formulae
Experience with root cause analysis
** Capita is seeking an Insight Analyst in Leeds to drive service improvement by analyzing data and providing actionable insights for clients. The role involves collaborating with various teams to enhance customer experience and meet performance metrics through effective problem-solving and process optimization. **

Job Summary

  • The Insight Analyst will deliver innovative solutions by surfacing opportunities and narrating the story around factual data to enable service improvement.
  • This role requires supporting the design and delivery of projects that drive demonstrable improvements to business operations and client customer experiences.
  • The position involves working closely with shared services and client teams to ensure initiatives meet contracted obligations and key performance indicators.

Matching Summary

Match Score: 75

** Capita is seeking an Insight Analyst in Leeds to drive service improvement by analyzing data and providing actionable insights for clients. The role involves collaborating with various teams to enhance customer experience and meet performance metrics through effective problem-solving and process optimization. **

Skills & Requirements

Must-have

  • Solid understanding of Continuous Improvement methodologies
  • Good Excel knowledge including formulae
  • Experience with root cause analysis
  • Excellent verbal and written communication skills
  • Ability to present performance to clients

Nice-to-have

  • Green Belt in Lean Six Sigma certification
  • Contact Centre experience desirable
  • Knowledge of Contact Centre software systems
  • Subject matter expertise in journey mapping
  • Positive professional and proactive attitude

Key Requirements

  • Preferably a Green Belt in Lean Six Sigma
  • Contact Centre experience desirable
  • Experience collating and reporting data

Work Rights

Not specified

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