Customer Service Representative (m/w/d)

Fidelity National Information Services

Hamburg, Germany
Fluent german language skills
Credit card chargeback handling
Detail-oriented customer communication
The role involves supporting customers with credit card services, including processing chargebacks and preventing fraud

Job Summary

  • The role involves supporting customers with credit card services, including processing chargebacks and preventing fraud.
  • Employees will communicate actively with clients via phone and email while documenting cases in internal security systems.
  • The company offers a modern international work environment with strong opportunities for internal career advancement.

Matching Summary

The role involves supporting customers with credit card services, including processing chargebacks and preventing fraud.

Skills & Requirements

Must-have

  • Fluent German language skills
  • Credit card chargeback handling
  • Detail-oriented customer communication
  • Stress management in high-pressure situations
  • Minimum 20 hours per week availability

Nice-to-have

  • Previous relevant work experience
  • Strong MS Office proficiency
  • Completed vocational training
  • Ability to recognize fraud cases
  • High team collaboration skills

Key Requirements

  • Completed school education
  • Fluent German (written and spoken)
  • Minimum 20 hours/week availability
  • Good understanding of fraud detection
  • Willingness to learn company policies

Work Rights

Not specified

Tailored Resume

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