Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications
Job Summary
Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.
Uses data to monitor counselors’ activity and trends to provide ongoing performance feedback for delivery of excellent customer experience.
Amex GBT offers flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
Matching Summary
Provides leadership and coaching to a team of travel consultants, driving change and employee engagement through effective communications.
Skills & Requirements
Must-have
leadership and coaching
performance feedback
work scheduling and prioritization
Sabre GDS experience
customer service satisfaction requirements
Nice-to-have
employee engagement
inclusive and collaborative culture
travel as a force for good
problem solving skills
Key Requirements
At least 1 year as TEC III
4+ years customer service environment
Sabre GDS experience required
Experience issuing tickets and working Sabre queues preferred