Front Office Supervisor

Four Seasons

Prague, Czech Republic
Guest interaction and complaint resolution
Oversee shift operations
Utilize opera and hotsos systems
As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences

Job Summary

  • As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences.
  • You will handle guest interactions, resolve complaints, accommodate special requests, and oversee shift operations including arrivals, departures, billing, and room assignments.
  • Four Seasons offers competitive remuneration, excellent training and development opportunities, attractive employee rates worldwide, complimentary employee meals, and a benefit cafeteria system.

Matching Summary

As a Front Office Supervisor, you will support the leadership of the Front Office team by ensuring smooth daily operations and exceptional guest experiences.

Skills & Requirements

Must-have

  • Guest interaction and complaint resolution
  • Oversee shift operations
  • Utilize Opera and HotSOS systems
  • Train and supervise staff
  • Excellent communication skills in English

Nice-to-have

  • Commitment to luxury with genuine heart
  • Human and culture brand
  • Psychologically safe environment
  • Enjoy having fun together

Key Requirements

  • Minimum 1 year Front Office supervisory experience
  • Experience in a 5-star luxury hotel
  • Excellent personal presentation and interpersonal skills
  • Strong multitasking and composure under pressure
  • Guest-centric, proactive mindset
  • Flexibility to work all shifts
  • Current work authorization in Czech Republic or EU Passport

Work Rights

Must have current work authorization in Czech Republic or EU Passport

Tailored Resume

Cover Letter