Associate - Ifs - It Service Group (yogyakarta Office)

Dc404

Yogyakarta, Indonesia
Diploma 3 degree minimum
Servicenow itsm platform experience
Hardware and software troubleshooting
This role serves as the first point of contact for technical support within a team supporting over 3,000 staff members

Job Summary

  • This role serves as the first point of contact for technical support within a team supporting over 3,000 staff members.
  • Responsibilities include diagnosing hardware, software, and network issues while maintaining accurate records in ServiceNow.
  • Candidates must possess strong communication skills and the ability to follow strict IT security protocols.

Matching Summary

This role serves as the first point of contact for technical support within a team supporting over 3,000 staff members.

Skills & Requirements

Must-have

  • Diploma 3 degree minimum
  • ServiceNow ITSM platform experience
  • Hardware and software troubleshooting

Nice-to-have

  • Strong client-service attitude
  • Ability to work under pressure
  • Basic hospitality support skills

Key Requirements

  • Minimum Diploma 3 degree required
  • GPA of 2.85 out of 4.00 or higher
  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

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