Senior Customer Services Analyst

Aiviq

London, United Kingdom
On-site
Sql proficiency
Customer data and system challenges
Data connectors
We are looking for a Senior Customer Services Analyst to build out our Customer Services capability

Job Summary

  • We are looking for a Senior Customer Services Analyst to build out our Customer Services capability.
  • Your key responsibilities will be to chair regular meetings with Aiviq’s Investment Manager customers and troubleshoot system failures.
  • We offer growth opportunities in a supportive, collaborative environment and exposure to cutting-edge fintech.

Matching Summary

We are looking for a Senior Customer Services Analyst to build out our Customer Services capability.

Skills & Requirements

Must-have

  • SQL proficiency
  • customer data and system challenges
  • data connectors
  • release testing
  • process documentation

Nice-to-have

  • passion for customer success
  • team-oriented leadership
  • diversity of thought

Key Requirements

  • Strong technical skill set
  • Experience in customer facing roles
  • Experience supporting or developing computer systems
  • Experience with analysis of complex data or technical issues
  • Strong data analysis skills
  • Excellent communication skills
  • Strong organizational skills
  • Experience with Microsoft Office suite
  • Experience in Asset Management industry is preferred

Work Rights

Not specified

Tailored Resume

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