Job Summary

• The L1 EUC Smart Hands Engineer provides on-site technical support for End User Computing (EUC) environments, including hardware break/fix, IMACD, and software troubleshooting.
• The role involves acting as hands-and-eyes support for remote resolver groups, ensuring timely resolution of incidents and service requests.
• Key responsibilities include performing hardware diagnostics and replacements, installing and configuring devices, and troubleshooting Windows OS and enterprise application issues.

Matching Summary

Skills & Requirements

Key Requirements

• 1-2 years of experience
• Desktop Support experience
• EUC Support experience
• Smart Hands / Field Services experience
• Basic Windows OS knowledge
• Device imaging experience
• ITSM tools familiarity

Work Rights