Responsable d'équipe

ADP

Tunis, Tunisia
**
5+ years customer service experience
3+ years team leadership experience
Customer escalation management
** ADP is seeking a Client Service Team Manager in Tunis, Tunisia, to lead a team responsible for client interactions, issue resolution, and support for ADP's technology. The role emphasizes leadership, team development, and maintaining high customer satisfaction in a structured, metrics-driven environment. **

Job Summary

  • Lead a team acting as the primary contact point for clients to resolve incidents and provide technical support.
  • Responsible for defining daily activities, developing staff through individual plans, and managing customer escalations.
  • Join a global company that values inclusion, offers professional growth, and prioritizes employee well-being.

Matching Summary

Match Score: 75

** ADP is seeking a Client Service Team Manager in Tunis, Tunisia, to lead a team responsible for client interactions, issue resolution, and support for ADP's technology. The role emphasizes leadership, team development, and maintaining high customer satisfaction in a structured, metrics-driven environment. **

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • 3+ years team leadership experience
  • Customer escalation management
  • Performance metrics analysis
  • Employee coaching and development

Nice-to-have

  • University degree preferred
  • Inclusive culture mindset
  • Strategic business partnership
  • High ethical standards adherence
  • Adaptability to fast-paced environment

Key Requirements

  • Minimum 5 years in customer service
  • Minimum 3 years leading teams
  • Bachelor's degree desirable but not required

Work Rights

Not specified

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