Mgr, Ae Customer Service - Customer Assistance Program

Texas ETV

Austin, Texas, United States
$97,450 - $125,200 py
Fully remote
Experience managing customer service operations
Ability to work with vulnerable populations
Skills in data analysis and problem solving
Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee

Job Summary

  • Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.
  • The position will serve to manage rapidly expanding Customer Assistance Programming at Austin Energy, including CAP discounts and the weatherization program.
  • Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

Matching Summary

Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

Salary

$97,450 - $125,200

Skills & Requirements

Must-have

  • Experience managing customer service operations
  • Ability to work with vulnerable populations
  • Skills in data analysis and problem solving

Nice-to-have

  • Experience improving business processes
  • Strong leadership experience
  • Ability to train others

Key Requirements

  • Bachelor's degree in a related field
  • Four years of related experience
  • Two years of supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter