Customer Care Consultant

AIG Europe Ltd

Singapore, Singapore
Fluent in oral and written english
Bilingual in english and bahasa melayu/mandarin or tamil
Strong customer service and communication skills
This role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team

Job Summary

  • This role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team.
  • Candidates must maintain accurate information in the CRM system and meet specific KPIs including quality scores and cross-sell conversion rates.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

This role involves performing voice and non-voice customer service and sales for transactions routed to the Inbound Sales & Service team.

Skills & Requirements

Must-have

  • Fluent in oral and written English
  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil
  • Strong customer service and communication skills
  • Experience in contact center environment
  • Excellent telephone etiquette

Nice-to-have

  • Resilient and resourceful with strong initiative
  • Certificate in General Insurance preferred
  • Health Insurance Certification would be an advantage
  • Knowledge of Call Center Systems
  • MS Office Application Suite proficiency

Key Requirements

  • Relevant customer service experience in contact center environment
  • Bilingual in English and Bahasa Melayu/Mandarin or Tamil
  • Certificate in General Insurance preferred
  • Health Insurance Certification advantageous

Work Rights

Not specified

Tailored Resume

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