Gs Latam Experience Center Associate (oportunidad Laboral Exclusiva Para Personas Con Discapacidad)

J&J FAMILY OF COMPANIES

Bogotá, Colombia
3 days onsite (minimum requirement)
Multichannel customer support experience
Spanish english portuguese language skills
Case management system documentation
Johnson & Johnson is seeking a GS LATAM Experience Center Associate, a role aimed at promoting inclusive employment opportunities for individuals with disabilities. The position requires customer service experience and proficiency in Spanish, English, and Portuguese, while fostering a supportive environment for diverse talents

Job Summary

  • Johnson & Johnson is seeking a dedicated associate to manage incoming customer inquiries across multiple channels including phone, email, and chat.
  • The role requires resolving complex client issues while documenting all cases in the management application and escalating when necessary.
  • This position is part of an inclusive program designed specifically for individuals with disabilities, offering accessible selection processes and reasonable accommodations.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a GS LATAM Experience Center Associate, a role aimed at promoting inclusive employment opportunities for individuals with disabilities. The position requires customer service experience and proficiency in Spanish, English, and Portuguese, while fostering a supportive environment for diverse talents.

Skills & Requirements

Must-have

  • Multichannel customer support experience
  • Spanish English Portuguese language skills
  • Case management system documentation

Nice-to-have

  • Strong problem-solving abilities
  • Customer empowerment mindset
  • Professional telephone etiquette

Key Requirements

  • Valid Disability Certificate (Resolution 1197 of 2024)
  • Advanced Spanish, Intermediate English, Advanced Portuguese
  • Minimum 3 days weekly onsite presence in Bogotá

Work Rights

Must have valid disability certificate per Resolution 1197 of 2024

Tailored Resume

Cover Letter