Specialist, Patient Care

aMedisystem Pharmacy Ltd

Mississauga, Ontario, Canada
Base: $52,000.00 - $71,500.00 py; bonus/equity: no...
Not specified
Customer service experience
Windows environment and ms office skills
Patient advocacy and support
Shoppers Drug Mart is seeking a Patient Care Specialist to provide exceptional support to patients enrolled in a patient support program. The role requires strong customer service skills and the ability to work collaboratively within a team, ensuring patients receive comprehensive care throughout their treatment journey

Job Summary

  • The Patient Care Specialist is the single point of contact for patients enrolled in a support program and ensures high quality customer service throughout the treatment journey.
  • This role involves collaborating with program management and other specialists to enhance patient and physician experiences and drive positive patient outcomes.
  • Shoppers Drug Mart offers competitive pay, a purchase discount program, online learning opportunities, and a culture that values diversity, inclusivity, and community care.

Matching Summary

Match Score: 85

Shoppers Drug Mart is seeking a Patient Care Specialist to provide exceptional support to patients enrolled in a patient support program. The role requires strong customer service skills and the ability to work collaboratively within a team, ensuring patients receive comprehensive care throughout their treatment journey.

Salary

Base: $52,000.00 - $71,500.00 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service experience
  • Windows environment and MS Office skills
  • Patient advocacy and support
  • Reimbursement knowledge
  • Coordination of program services
  • Communication skills

Nice-to-have

  • Bilingualism in French and English
  • Team collaboration
  • Attention to detail
  • Flexible working hours
  • Empathy and tactfulness

Key Requirements

  • 2-3 years customer service or call centre experience
  • Experience with customer relationship databases
  • Ability to work flexible hours between 8:00AM to 8:00PM

Work Rights

Not specified

Tailored Resume

Cover Letter