Rtw Case Manager

47

Sydney, Australia
Not specified; not specified; generous employee be...
Fully remote
Extensive customer service experience
Proactive management of mental health claims
Liaising with multiple stakeholders
This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey

Job Summary

  • This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.
  • The position offers work-from-home flexibility up to 3 days per week starting from month three, subject to performance.
  • EML provides comprehensive benefits including a corporate wellbeing program, generous discounts, and access to counseling services.

Matching Summary

This role involves managing a portfolio of physical and psychological claims to help injured workers navigate their recovery journey.

Salary

Not specified; Not specified; Generous employee benefits included

Skills & Requirements

Must-have

  • Extensive customer service experience
  • Proactive management of mental health claims
  • Liaising with multiple stakeholders
  • Facilitating case conferences
  • Approving rehabilitation plans

Nice-to-have

  • Allied health background
  • Empathetic and supportive approach
  • Resilience when supporting injured workers
  • Creative thinking in engagement
  • Passion for helping people recover

Key Requirements

  • Experience in allied health or disability support (advantageous)
  • Strong communication and decision-making skills
  • Ability to build rapport with workers and employers

Work Rights

Not specified

Tailored Resume

Cover Letter