Customer Experience Coordinator - Albuquerque, Nm

Veterinary Emergency Group

Albuquerque, New Mexico, United States
Competitive compensation; 401k match; equity eligi...
On-site
2+ years customer service experience
Advanced computer program knowledge
Ability to work nights weekends holidays
The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG

Job Summary

  • The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.
  • Employees receive comprehensive benefits including QPR training, free therapy access, and up to $2,500 per year in travel stipends for full-time staff.
  • The company is certified as a Great Place to Work for 2025 and 2026, emphasizing a culture where employees feel valued and empowered.

Matching Summary

The role focuses on defining the customer's experience through service, focus, and participation before, during, and after their time at VEG.

Salary

Competitive compensation; 401K match; Equity eligibility after one year

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • Advanced computer program knowledge
  • Ability to work nights weekends holidays
  • Willingness to work in noisy odorous environment
  • Strong multitasking in high stakes environments

Nice-to-have

  • Empathetic people-centric approach
  • High emotional intelligence
  • Curious nature seeking growth
  • Sense of humility and ownership
  • Creative problem solving skills

Key Requirements

  • 2+ years of customer service experience
  • Availability for rotating night weekend holiday shifts
  • Comfort working in high-stakes noisy environments

Work Rights

Not specified

Tailored Resume

Cover Letter