Inp - Customer Service Associate Ii-consumer-6

Fidelity National Information Services

Not specified
High volume consumer inquiry resolution
Phone email and instant message support
Root cause analysis and troubleshooting
Fidelity National Information Services is seeking a Customer Service Associate to provide support to consumers via phone, email, or instant messaging. The role involves troubleshooting and resolving customer inquiries while ensuring high levels of customer satisfaction

Job Summary

  • The role serves as the primary contact for inbound consumer issues regarding FIS products and services.
  • Associates must troubleshoot problems, identify root causes, and escalate technical issues to the Product Support department when necessary.
  • The position requires meeting strict quality standards, adherence to schedules, and managing average handle time while potentially mentoring junior staff.

Matching Summary

Match Score: 75

Fidelity National Information Services is seeking a Customer Service Associate to provide support to consumers via phone, email, or instant messaging. The role involves troubleshooting and resolving customer inquiries while ensuring high levels of customer satisfaction.

Skills & Requirements

Must-have

  • High volume consumer inquiry resolution
  • Phone email and instant message support
  • Root cause analysis and troubleshooting
  • Accurate customer information entry
  • Adherence to quality and schedule standards

Nice-to-have

  • Coaching and mentoring less experienced associates
  • Ability to calm upset customers effectively
  • Deviating from standard scripts when needed
  • Collaborative team environment participation
  • Independent work capability

Key Requirements

  • High school diploma or GED required
  • Two or more years of call center experience
  • One or more years financial services experience preferred

Work Rights

Not specified

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