Ingeniera/o De Soporte Técnico - Tecate

Unisys

Tecate, Mexico
On-site technical support
Advanced equipment maintenance
Proactive problem resolution
Provides full on-site technical support for an assigned group of clients, taking complete responsibility for all activities performed

Job Summary

  • Provides full on-site technical support for an assigned group of clients, taking complete responsibility for all activities performed.
  • Executes advanced equipment and system maintenance, diagnoses and resolves technical issues, and proactively applies solutions.
  • Documents activities, incidents, and relevant metrics to improve service delivery and proposes recommendations for improvement.

Matching Summary

Provides full on-site technical support for an assigned group of clients, taking complete responsibility for all activities performed.

Skills & Requirements

Must-have

  • On-site technical support
  • Advanced equipment maintenance
  • Proactive problem resolution
  • Service quality feedback
  • Team collaboration and knowledge sharing

Nice-to-have

  • Friendly and patient user interaction
  • Organized and punctual work ethic
  • Continuous process improvement

Key Requirements

  • 2-3 years of on-site technical support experience
  • Experience with image loading, configuration, and optimization
  • Availability for on-call duties and off-hours support

Work Rights

Not specified

Tailored Resume

Cover Letter