Sandoz is seeking a motivated Customer Service Representative in Switzerland to handle customer inquiries, orders, complaints, and returns, ensuring customers have access to medications. The ideal candidate should have experience in customer service, particularly in the healthcare sector, and be fluent in multiple languages
Job Summary
The Customer Service Representative supports the achievement of Sandoz Switzerland's corporate goals and customer satisfaction through effective and efficient execution of the Order-to-Invoice process and returns management.
Key responsibilities include acting as a professional point of contact for customers and sales teams, processing all customer orders with prioritization and timely delivery, and handling inbound calls in German, French, and Italian.
Sandoz offers an agile and collaborative work environment with diverse, impactful, and flexible-hybrid career opportunities where diversity is welcomed and personal growth is fostered.
Matching Summary
Match Score: 85
Sandoz is seeking a motivated Customer Service Representative in Switzerland to handle customer inquiries, orders, complaints, and returns, ensuring customers have access to medications. The ideal candidate should have experience in customer service, particularly in the healthcare sector, and be fluent in multiple languages.
Skills & Requirements
Must-have
Order-to-Invoice process
Customer order processing
Inbound call handling
ERP systems
Fluent German, English, French
Nice-to-have
Service-oriented personality
Ability to stay focused
Team-oriented and proactive
Experience in e-commerce
Italian language proficiency
Key Requirements
Commercial apprenticeship or similar qualification