Reservations Executive

MURRAY PTE. LTD.

Singapore, Singapore
Process reservation requests via phone fax mail
Reply to correspondence within 24 hours
Input data into reservation system
This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail

Job Summary

  • This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Associates are eligible for discounts on F&B and room rates in over 7,000 Marriott hotels worldwide.
  • The position requires following proper escalation procedures when addressing guest concerns and inputting correct codes for special rates.

Matching Summary

Match Score: 85

This role involves processing all reservation requests, changes, and cancellations received by phone, fax, or mail.

Skills & Requirements

Must-have

  • Process reservation requests via phone fax mail
  • Reply to correspondence within 24 hours
  • Input data into reservation system

Nice-to-have

  • Follow sales techniques to maximize revenue
  • Explain guarantee and cancellation policies
  • Document special guest requests effectively

Key Requirements

  • At least 1 year experience in a similar role
  • Fluent in English written and spoken
  • Excellent telephone and email etiquette

Work Rights

Not specified

Tailored Resume

Cover Letter