Manager, Global Vip Guest

Four Seasons Hotels & Resorts

Toronto, Ontario, Canada
Base: $90,000 – $110,000 cad; bonus/equity: not sp...
On-site
Global travel arrangements
Seamless guest service coordination
Manage escalations with urgency
The Global VIP Guest Manager will play an integral role as being the central point of contact for handling a special group of Four Seasons valued guests

Job Summary

  • The Global VIP Guest Manager will play an integral role as being the central point of contact for handling a special group of Four Seasons valued guests.
  • Coordinate end‑to‑end global travel arrangements for VIP guests and act as the central liaison with hotels for all Four Seasons touchpoints.
  • Confidently manage glitches and escalations with urgency, expertise and confidence while helping resolve the matter at hand.

Matching Summary

The Global VIP Guest Manager will play an integral role as being the central point of contact for handling a special group of Four Seasons valued guests.

Salary

Base: $90,000 – $110,000 CAD; Bonus/Equity: Not specified; Benefits: additional rewards as part of the total compensation package

Skills & Requirements

Must-have

  • Global travel arrangements
  • Seamless guest service coordination
  • Manage escalations with urgency
  • Maintain guest profiles and preferences
  • High confidentiality and discretion

Nice-to-have

  • Proactive engagement and personalized support
  • Cultivate strong professional relationships
  • Contribute to departmental initiatives
  • Collaborative and people-oriented

Key Requirements

  • 7+ years of experience in luxury hospitality
  • Previous experience in hotel operations
  • Experience working with high-profile clients
  • Proficiency in Opera PMS/POS
  • Minimum Post-Secondary Diploma

Work Rights

Not specified

Tailored Resume

Cover Letter