The Team Manager is responsible for the day-to-day leadership and performance of frontline Fraud Analysts responsible for detecting, preventing, and responding to fraud across Latitude’s products and portfolios
Job Summary
The Team Manager is responsible for the day-to-day leadership and performance of frontline Fraud Analysts responsible for detecting, preventing, and responding to fraud across Latitude’s products and portfolios.
This role plays a critical part in delivering timely, accurate, and customer‑focused fraud outcomes, ensuring operational SLAs are met while maintaining strong risk controls and regulatory compliance.
In return for your energy and ideas, we offer a flexible working environment and great compensation.
Matching Summary
The Team Manager is responsible for the day-to-day leadership and performance of frontline Fraud Analysts responsible for detecting, preventing, and responding to fraud across Latitude’s products and portfolios.
Skills & Requirements
Must-have
frontline leadership and performance
operational workflow management
customer outcomes and quality assurance
risk, compliance, and controls adherence
fraud prevention principles
high-volume environment management
Nice-to-have
people leadership and development
team wellbeing and resilience
continuous improvement mindset
calm leadership style
customer education and protection
Key Requirements
Minimum 5+ years people management role
Proven experience leading frontline operational teams
Experience managing workloads, SLAs, and performance
Demonstrated coaching capability
Ability to make sound decisions
Australian or New Zealand Permanent Residents or Citizens
Work Rights
Australian or New Zealand Permanent Residents or Citizens