Base: $20.80 - $31.20; bonus/equity: not specified...
Fully remote
Patient billing inquiries
High volume inbound calls
Insurance correspondence interpretation
Customer Service Representative I serves as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions
Job Summary
Customer Service Representative I serves as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions.
Delivers an exceptional Patient Financial experience by receiving and directing the public, by telephone or other electronic means, in a professional and courteous manner.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Customer Service Representative I serves as the first point of contact for customer service issues and resolves a high volume of patient inquiries regarding both hospital and professional billing questions.
Salary
Base: $20.80 - $31.20; Bonus/Equity: Not specified; Benefits: Paid Time Off, Health and welfare benefits, Flexible Spending Accounts, Family benefits, Retirement plans, Educational Assistance
Skills & Requirements
Must-have
patient billing inquiries
high volume inbound calls
insurance correspondence interpretation
Epic Resolute billing applications
HIPAA standards knowledge
Nice-to-have
professional and courteous manner
consciousness and sensitivity
consultative services
career development programs
Key Requirements
High School Diploma or GED
2 years relevant customer service experience
2 years hospital or professional billing experience