The Manager of the PTS Customer Onboarding team is responsible for leading the end‑to‑end onboarding experience for new customers, ensuring a seamless transition into PTS services
Job Summary
The Manager of the PTS Customer Onboarding team is responsible for leading the end‑to‑end onboarding experience for new customers, ensuring a seamless transition into PTS services.
This role oversees a team of onboarding specialists, drives operational excellence, and partners closely with Product, Sales, and the PTS Businesses to deliver a high‑quality, customer‑centric onboarding journey.
Join us and be part of a team that values innovation, quality, and continuous improvement.
Matching Summary
The Manager of the PTS Customer Onboarding team is responsible for leading the end‑to‑end onboarding experience for new customers, ensuring a seamless transition into PTS services.
Skills & Requirements
Must-have
Lead customer onboarding team
Drive operational excellence
Customer-centric onboarding journey
Manage onboarding processes and SLAs
Cross-functional collaboration
Nice-to-have
Champion customer-first mindset
Promote continuous improvement
Fast-paced, evolving environment
Key Requirements
Proven experience in customer onboarding, implementation, or service delivery