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SHORE Solutions Inc is seeking an L2 Technical Administrator to provide technical support and administrative assistance to their teams. The ideal candidate will possess strong communication skills, customer service experience, and technical proficiency, especially in troubleshooting IT issues.
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Job Summary
The Technical Administrator will perform basic troubleshooting steps to resolve or escalate to the next level while working with a team to help administer company and customer technical infrastructure systems.
This position includes end-user remote support, taking phone calls, providing basic troubleshooting steps, working with the technical admin team, opening and closing tickets, reviewing emails, logging, and escalating as needed.
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Matching Summary
Match Score: 75
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SHORE Solutions Inc is seeking an L2 Technical Administrator to provide technical support and administrative assistance to their teams. The ideal candidate will possess strong communication skills, customer service experience, and technical proficiency, especially in troubleshooting IT issues.
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Skills & Requirements
Must-have
Basic troubleshooting steps
Initiate and manage tickets
End-user remote support
Communicate with vendors
Monitor system alerts
Nice-to-have
Professional demeanor
Strong sense of urgency
Team player
Attention to detail
Fast-paced environment familiarity
Key Requirements
2+ years of Help desk administrator experience
Experience working as IT Technical Administrator- Level 2
Microsoft products, VoIP, and other business productivity applications knowledge