Senior Production Readiness Manager

Workday

Fully remote with flex work options (50% of time in-office or with customers).
7+ years technical support experience
5+ years erp system performance support
Strong grasp of underlying technologies
Workday is seeking a Senior Production Readiness Manager to support large deployments and ensure optimal performance of their software products. This customer-facing role requires strong technical expertise, project management skills, and the ability to build relationships with customers and internal teams

Job Summary

  • The Senior Production Readiness Manager ensures successful performance testing and transition to production for large deployments while acting as the voice of the customer.
  • This role requires a candidate with 7+ years of technical support experience and 5+ years in customer support focusing on ERP system performance.
  • Workday offers a flexible work approach where employees spend at least half their time each quarter in-office or with customers.

Matching Summary

Match Score: 85

Workday is seeking a Senior Production Readiness Manager to support large deployments and ensure optimal performance of their software products. This customer-facing role requires strong technical expertise, project management skills, and the ability to build relationships with customers and internal teams.

Skills & Requirements

Must-have

  • 7+ years technical support experience
  • 5+ years ERP system performance support
  • Strong grasp of underlying technologies
  • Ability to use indirect influence
  • Experience with HR or Financial applications

Nice-to-have

  • Crisis management experience
  • Passion for learning and resourcefulness
  • Ability to thrive with ambiguity
  • Strong storytelling skills
  • Pride in producing quality results

Key Requirements

  • BS or MS in Technical Degree
  • 7+ years technical support experience
  • 5+ years ERP performance experience
  • Project management experience
  • APJ shift availability (6:30am-3:30pm India time)

Work Rights

Not specified

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