Analista Suporte Ti Jr

816

Not specified (potentially hybrid or onsite based on context).
Level 1 technical support
Windows operating systems
Office 365 proficiency
The position of Analista Suporte Ti Jr at 816 involves providing technical support to corporate users, focusing on maintaining the functionality of IT systems, equipment, and infrastructure. Candidates should have a background in Information Technology or related fields, along with basic technical support knowledge and strong communication skills

Job Summary

  • The role involves providing Level 1 technical support to corporate users while ensuring adherence to SLAs and service quality.
  • Responsibilities include diagnosing network connectivity issues, managing hardware inventory, and supporting basic server updates under senior guidance.
  • The position requires maintaining IT documentation, coordinating with suppliers, and enforcing information security policies within a retail environment.

Matching Summary

Match Score: 85

The position of Analista Suporte Ti Jr at 816 involves providing technical support to corporate users, focusing on maintaining the functionality of IT systems, equipment, and infrastructure. Candidates should have a background in Information Technology or related fields, along with basic technical support knowledge and strong communication skills.

Skills & Requirements

Must-have

  • Level 1 technical support
  • Windows operating systems
  • Office 365 proficiency
  • TCP/IP and Wi-Fi networking
  • Hardware installation and maintenance

Nice-to-have

  • ServiceNow or Jira experience
  • Basic server administration skills
  • Previous retail industry experience
  • Basic English communication skills
  • Inventory management capabilities

Key Requirements

  • Current or completed degree in IT or related field
  • Basic knowledge of help desk operations
  • No specific work authorization mentioned

Work Rights

Not specified

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