Base: $74,517.10 - $111,775.67; bonus/equity: not ...
Hybrid
Service desk operations
Leadership and coaching
Customer escalations
Hydro Ottawa is seeking a temporary Supervisor for their Service Desk, responsible for leading a team to ensure efficient service delivery and customer satisfaction. The role requires strong leadership, crisis management experience, and effective communication skills, ideally in both English and French
Job Summary
The Supervisor, Service Desk is responsible for the day-to-day efficient and effective operation of the Service Desk, ensuring exceptional service delivery that meets business standards and exceeds customer expectations.
This role provides direct leadership to Service Desk staff, oversees workload distribution, monitors performance, and ensures timely resolution of customer requests and escalations.
As a member of the Crisis Communications Team, react quickly and effectively to crises which present a reputational risk.
Matching Summary
Match Score: 85
Hydro Ottawa is seeking a temporary Supervisor for their Service Desk, responsible for leading a team to ensure efficient service delivery and customer satisfaction. The role requires strong leadership, crisis management experience, and effective communication skills, ideally in both English and French.
Salary
Base: $74,517.10 - $111,775.67; Bonus/Equity: Not specified; Benefits: Not specified