This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities
Job Summary
This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities.
The position requires developing strategic success plans that outline critical success factors and metrics while acting as a partner for customer business transformation.
Candidates will work in a flexible environment requiring at least 50% time in the office or with customers, with opportunities for up to 30% travel.
Matching Summary
This role serves as a key liaison between Professional Services and Production Services to drive enterprise-level support and service activities.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management experience
Business level Japanese communication skills
Workday HCM Payroll or Financials experience
Executive level stakeholder management
Nice-to-have
SaaS environment customer management experience
State and Local Government customer base experience
Adaptive Planning implementation experience
Strong presentation and webinar hosting skills
Cross-functional collaboration across Sales and Product
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be based in Tokyo or Osaka with 50% attendance
Experience resolving issues at business owner and executive levels