Customer Service Agent - Us Commercial

Moderna

Warsaw, Poland
**
Customer service support
Order-to-cash processes
Issue resolution
** Moderna is seeking a Customer Service Agent for their Warsaw, Poland office to enhance their US Commercial Operations through exceptional customer service. The role emphasizes managing customer inquiries, coordinating order-to-cash activities, and ensuring high-quality service delivery while contributing to operational improvements. **

Job Summary

  • Provide customer service support for US Commercial Operations by managing inquiries through designated channels, ensuring timely, accurate, and professional responses aligned with defined service-level expectations.
  • Support order-to-cash processes by assisting with order reconciliation, order status updates, shipment tracking, invoice and credit support, and returns-related coordination.
  • Leverage digital tools and evolving technologies, including automation and emerging Generative AI capabilities, to enhance service responsiveness, data quality, knowledge management, and operational insights.

Matching Summary

Match Score: 75

** Moderna is seeking a Customer Service Agent for their Warsaw, Poland office to enhance their US Commercial Operations through exceptional customer service. The role emphasizes managing customer inquiries, coordinating order-to-cash activities, and ensuring high-quality service delivery while contributing to operational improvements. **

Skills & Requirements

Must-have

  • Customer service support
  • Order-to-cash processes
  • Issue resolution
  • SAP, MDG, ServiceNow experience
  • English proficiency

Nice-to-have

  • Continuous improvement mindset
  • Pharma/biotech industry experience
  • Data governance tools familiarity
  • Global collaboration

Key Requirements

  • Bachelor's degree or equivalent experience
  • 3+ years of customer service experience
  • Experience with enterprise systems/CRM tools
  • Strong analytical and communication skills

Work Rights

Not specified

Tailored Resume

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