Digital Service Lead Order To Cash

Sanrafaelvet

Budapest, Hungary
Ft13 171 200,00 - ft19 756 800,00 ph
Hybrid
End-to-end service quality
Continuous improvement cycles
Operational service model/framework
As the Digital Order to Cash Service Lead within our Digital Order to Cash team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting order to serve and account receivables management across Sanofi’s global operations

Job Summary

  • As the Digital Order to Cash Service Lead within our Digital Order to Cash team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting order to serve and account receivables management across Sanofi’s global operations.
  • Join the team transforming the end-to-end Order to Cash (O2C) processes, systems, and operating model and deliver standardized, scalable, and innovative digital solutions across the value chain, spanning upstream Order to Serve activities and downstream Corder to Cash (O2C) capabilities.
  • Help shape the future of care for chronic and complex conditions like diabetes and cardiovascular disease - and make a real impact at scale, with medicines that reach over 100 million people each year.

Matching Summary

As the Digital Order to Cash Service Lead within our Digital Order to Cash team, you will be accountable for the end-to-end service quality and value at optimized costs as well as overseeing continuous improvement, ensuring delivery per agreements, promoting stakeholder collaboration, and driving service automation while maintaining design simplicity to maximize customer satisfaction for all digital solutions supporting order to serve and account receivables management across Sanofi’s global operations.

Salary

Ft13 171 200,00 - Ft19 756 800,00

Skills & Requirements

Must-have

  • end-to-end service quality
  • continuous improvement cycles
  • operational service model/framework
  • Service Level Agreements (SLAs)
  • Operational Level Agreements (OLAs)
  • quality, regulatory, and cybersecurity requirements

Nice-to-have

  • AI-powered biopharma company
  • smart, modern ways of working
  • cross-functional collaboration
  • international career paths
  • pioneering AI and innovative digital solutions

Key Requirements

  • 5+ years in Service Management roles
  • Experience in global or multi-country environments
  • Experience working in Agile delivery models
  • Strong understanding of Order to Cash applications
  • Experience with ERP, CRM, or collection platforms
  • Salesforce Certified Service Cloud Consultant
  • Salesforce Certified Administrator
  • AWS Certified Cloud Practitioner

Work Rights

Not specified

Tailored Resume

Cover Letter