Assistant Manager Operations (health Nav)

Alight Solutions

Hr, IN, United States
Customer delivery
Performance metrics
Team motivation
Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction

Job Summary

  • Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction.
  • The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools & processes with key focus on org-directions.
  • We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person.

Matching Summary

Assistant Manager – Operations is responsible for providing outstanding customer delivery by leading and motivating his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction.

Skills & Requirements

Must-have

  • customer delivery
  • performance metrics
  • team motivation
  • operational improvements
  • client SLA management

Nice-to-have

  • Champion People
  • Grow with Purpose
  • Be Alight
  • positive culture
  • driving positive culture

Key Requirements

  • Graduate with relevant experience post graduation
  • Minimum 8 years of overall work experience
  • People management experience of more than 3 years
  • Authorization to work in the Employing Country

Work Rights

Authorization to work in the Employing Country

Tailored Resume

Cover Letter