Problem And Itsm Knowledge Specialist

Airbus Aerostructures S.R.L.

Brasov, Romania
Hybrid
Problem management moderation
Knowledge base management
Servicenow knowledge management
Focus on sustainable bug fixing and self-service rate improvement through Problem Management and Knowledge Management

Job Summary

  • Focus on sustainable bug fixing and self-service rate improvement through Problem Management and Knowledge Management.
  • Responsibilities include moderating Root Cause Analysis, managing the internal/external knowledge base, and identifying solutions for self-service.
  • Offers a competitive salary, multiple bonuses, private medical plan, wellness access, hybrid work policy, and provided transportation in Brașov.

Matching Summary

Focus on sustainable bug fixing and self-service rate improvement through Problem Management and Knowledge Management.

Skills & Requirements

Must-have

  • Problem Management moderation
  • Knowledge base management
  • ServiceNow Knowledge Management
  • Shift-Left solutions identification

Nice-to-have

  • Editorial talent for documentation
  • Sustainable bug fixing focus
  • Self-service rate improvement

Key Requirements

  • Certified knowledge in ITIL Problem Management
  • Experience with ServiceNow Knowledge Management modules

Work Rights

Not specified

Tailored Resume

Cover Letter