Client Contact Manager For German Market

Fidelity National Information Services

Poznan, Poland
2d onsite
Direct phone and email service
Manage team operations
Process improvement and controls
You will be a part of the team responsible for direct phone, e-mail service for mutual fund clients in EMEA region (German market)

Job Summary

  • You will be a part of the team responsible for direct phone, e-mail service for mutual fund clients in EMEA region (German market).
  • Your day to day will consist of day-to-day management of operations carried out by the assigned team to ensure the highest level of service to our clients.
  • We offer development opportunities by using the company's on-line training database and LinkedIn Learning.

Matching Summary

You will be a part of the team responsible for direct phone, e-mail service for mutual fund clients in EMEA region (German market).

Skills & Requirements

Must-have

  • Direct phone and email service
  • Manage team operations
  • Process improvement and controls
  • Staff development and feedback
  • Client escalation point

Nice-to-have

  • Leadership project experience
  • Entrepreneurial environment
  • Diversity and inclusion focus

Key Requirements

  • English and German communication skills
  • Understanding of leader's role
  • Willingness to self-develop
  • Customer-oriented mindset
  • Continuous improvement mindset

Work Rights

Not specified

Tailored Resume

Cover Letter