Service Center Assistant

sds.cornell.edu

Ithaca, New York, US
Base: $24.30 - $26.79; bonus/equity: not specified...
Fully remote
High level of customer service
Attention to detail
Key disbursements and mail services
The Service Center Assistant position at Cornell University involves providing exceptional customer service in a supportive role within the Campus Life Enterprise Services. The ideal candidate should have a background in customer service and administrative tasks, with a strong emphasis on creating an inclusive environment for a diverse community

Job Summary

  • The Service Center Assistant promotes a welcoming and informative reception to all students and guests by providing a high level of customer service around critical tasks such as key disbursements, mail, and package services, and assisting a broad constituency of groups (students, faculty, alumni, other distinguished guests) with any questions or unique requests to ensure their needs are consistently met.
  • The Service Center Assistant ensures that all daily administrative and clerical processes are complete for their respective Service Center (locations in Hasbrouck, Cascadilla, or Williard Straight Halls, or Robert Purcell Community Center) in an efficient and timely manner and will also coordinate the efforts of student guest service agents by serving as a resource and role model for these student workers.
  • A successful Service Center Assistant will: Be driven by a passion for excellent customer service and have strong attention to detail around important protocols that ensure the safety of our students and guests.

Matching Summary

Match Score: 85

The Service Center Assistant position at Cornell University involves providing exceptional customer service in a supportive role within the Campus Life Enterprise Services. The ideal candidate should have a background in customer service and administrative tasks, with a strong emphasis on creating an inclusive environment for a diverse community.

Salary

Base: $24.30 - $26.79; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • High level of customer service
  • Attention to detail
  • Key disbursements and mail services
  • Coordinate student guest service agents
  • Promote welcoming and inclusive environment

Nice-to-have

  • Passion for excellent customer service
  • Utilizing good judgment and tact
  • Build strong working relationships
  • Collaborate on annual initiatives

Key Requirements

  • High school diploma or equivalent
  • At least two years of related experience
  • Proficiency with basic Office software
  • Experience modeling values that support inclusion

Work Rights

Not specified

Tailored Resume

Cover Letter