Customer Care Sr. Specialist Retail $21/hr (omaha, Greeley, Kearney Or Yankton)

First National Bank of Omaha

Omaha, NE, US
Base: $21.00 ph; bonus/equity: 10% shift different...
Hybrid (mandatory on-site training followed by remote work)
9:00am to 6:00pm cst on-site training attendance
100% attendance during first 7 weeks of training
Quiet workspace with no background noise for remote work
First National Bank of Omaha is seeking a Customer Care Senior Specialist for remote work after a mandatory seven-week on-site training period. The role involves assisting customers with their banking needs, resolving issues, and maintaining compliance, all while providing a superior customer experience

Job Summary

  • This role serves as the primary voice of FNBO, handling inbound and outbound calls to provide superior customer experiences.
  • Employees must complete a mandatory 7-week paid on-site training period before transitioning to a remote work schedule.
  • The position offers competitive compensation including a $21.00 hourly rate plus a 10% shift differential for evening shifts.

Matching Summary

Match Score: 75

First National Bank of Omaha is seeking a Customer Care Senior Specialist for remote work after a mandatory seven-week on-site training period. The role involves assisting customers with their banking needs, resolving issues, and maintaining compliance, all while providing a superior customer experience.

Salary

Base: $21.00 Per Hour; Bonus/Equity: 10% shift differential for shifts starting at 1:30pm or later; Benefits: Medical, Dental, Vision, 401k matching, HSA, Tuition Assistance

Skills & Requirements

Must-have

  • 9:00am to 6:00pm CST on-site training attendance
  • 100% attendance during first 7 weeks of training
  • Quiet workspace with no background noise for remote work
  • Reside within 70-mile radius of service center locations
  • Fast and reliable internet connection for remote work

Nice-to-have

  • Strong verbal and written communication skills
  • Basic sales skills to promote bank products
  • Bilingual in English and Spanish
  • Prior branch experience in banking
  • Familiarity with banking software platforms

Key Requirements

  • High school diploma or GED required
  • Unrestricted work authorization without future sponsorship
  • Minimum 12 months customer service experience preferred
  • Ability to work overtime hours when needed

Work Rights

Must have unrestricted work authorization

Tailored Resume

Cover Letter