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The Pennsylvania State Employees Credit Union is seeking a Contact Center Service Advisor to deliver exceptional member service and support in a variety of account-related inquiries. The role requires advanced knowledge of products and services, strong decision-making abilities, and effective communication skills to enhance member experiences.
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Job Summary
Contact Center Service Advisor provides superior member service in the skill sets pertaining to the Member Experience Contact Center, handling various transactions and inquiries.
The Service Advisor will act as the first point of reference for Contact Center Agents, utilizing advanced knowledge and decision-making authority to assist members.
This role involves educating members on responsible product use to expand self-service relationships and achieve greater profitability.
Matching Summary
Match Score: 75
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The Pennsylvania State Employees Credit Union is seeking a Contact Center Service Advisor to deliver exceptional member service and support in a variety of account-related inquiries. The role requires advanced knowledge of products and services, strong decision-making abilities, and effective communication skills to enhance member experiences.
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