Customer Experience & Contact Platform Consultant

Accenture Australia

London, United Kingdom
Competitive basic salary; annual performance bonus...
Onsite
Hands-on ccaas platform design and build
Integration of ccaas with ai services
Experience with amazon connect or genesys cloud cx
The role involves working in a technical capacity to design and build customer experience and contact platforms at scale using CCaaS and AI

Job Summary

  • The role involves working in a technical capacity to design and build customer experience and contact platforms at scale using CCaaS and AI.
  • Candidates will collaborate across Accenture's global network to shape strategic direction and deliver transformational customer platform solutions.
  • The position offers competitive compensation including a performance bonus, equity opportunities, and comprehensive health and wellbeing benefits.

Matching Summary

The role involves working in a technical capacity to design and build customer experience and contact platforms at scale using CCaaS and AI.

Salary

Competitive basic salary; Annual performance bonus and equity opportunities available; Comprehensive health and wellbeing benefits included

Skills & Requirements

Must-have

  • Hands-on CCaaS platform design and build
  • Integration of CCaaS with AI services
  • Experience with Amazon Connect or Genesys Cloud CX
  • Ability to translate business requirements into platform designs

Nice-to-have

  • Experience with Google CCaaS/CES or Microsoft Dynamics Contact Centre
  • Practical building of AI agents using Sierra or ElevenLabs
  • Knowledge of human-centred design methodologies
  • Track record in multi-platform migration squads

Key Requirements

  • Relevant certifications from Amazon, Genesys, Google, or Microsoft
  • Extensive hands-on experience in CCaaS and AI enabled service technology
  • Demonstrated ability to design solutions across hyperscalers and modern platforms

Work Rights

Not specified

Tailored Resume

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