Customer Operations Manager

Jobcentralhub

Customer advocacy and success
Develop unconstrained unit forecast
Manage factory direct customer relationships
This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers’ needs with speed, accuracy, and exceptional communication

Job Summary

  • This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers’ needs with speed, accuracy, and exceptional communication.
  • The primary purpose of this job is to act as the site-based customer champion and develop the unconstrained unit forecast for the S&OP process.
  • Provides leadership to Customer Operations Team members including guidance, prioritization, training and support for daily activities.

Matching Summary

This position will ensure advocacy for the customer and work closely with Operations, Planning, Engineering, Quality, and Sales to provide solutions that fulfill our customers’ needs with speed, accuracy, and exceptional communication.

Skills & Requirements

Must-have

  • Customer advocacy and success
  • Develop unconstrained unit forecast
  • Manage factory direct customer relationships
  • Lead Customer Operations Team
  • Drive team performance metrics

Nice-to-have

  • Foster long-term customer relationships
  • Enhance overall customer experience
  • Instill customer advocacy within facility

Key Requirements

  • Bachelor's degree in business or related field
  • 7+ years experience in medical device or related field

Work Rights

Not specified

Tailored Resume

Cover Letter