Senior Service Designer- Remote

ICF

United States
$98,614.00 - $167,644.00 py
Fully remote
Human-centered service design
End-to-end service improvements
Federal client support
ICF is seeking a Senior Service Designer to modernize federal services and improve customer experience

Job Summary

  • ICF is seeking a Senior Service Designer to modernize federal services and improve customer experience.
  • This role involves designing and implementing human-centered, feasible, and measurable end-to-end service improvements.
  • Key responsibilities include research, analysis, blueprinting, prototyping, and stakeholder collaboration for federal clients.

Matching Summary

ICF is seeking a Senior Service Designer to modernize federal services and improve customer experience.

Salary

$98,614.00 - $167,644.00

Skills & Requirements

Must-have

  • Human-centered service design
  • End-to-end service improvements
  • Federal client support
  • Service ecosystem analysis
  • Cross-functional collaboration
  • Co-creation workshops

Nice-to-have

  • Federal government experience
  • Systems thinking expertise
  • Consulting experience
  • Digital modernization familiarity

Key Requirements

  • 7+ years of experience in service design or related fields
  • Bachelor’s degree
  • US Citizenship required
  • Ability to obtain Public Trust clearance
  • Must reside and work in the United States

Work Rights

US Citizenship required

Tailored Resume

Cover Letter