Senior Digital Engagement Manager, Customer Success

Calix

Multiple Locations
San francisco bay area: 148,400 - 223,100 usd annu...
On-site
Design and execute digital engagement campaigns
Customer adoption and value realization
Multi-channel campaigns
Calix is seeking a Senior Digital Engagement Manager for Customer Success to design and execute data-driven digital engagement programs aimed at improving customer adoption and retention. Ideal candidates should have extensive experience in B2B digital engagement, particularly within the SaaS or technology sectors, and possess strong analytical and communication skills

Job Summary

  • Design and execute scalable, data-driven digital engagement programs that drive customer adoption, value realization, and long-term retention across the customer lifecycle.
  • Own campaign strategy, planning, execution, and optimization across email, in-app, and other digital channels aligned to Customer Success priorities.
  • Track, analyze, and report on engagement performance, adoption indicators, and lifecycle impact; continuously refine programs based on insights.

Matching Summary

Match Score: 85

Calix is seeking a Senior Digital Engagement Manager for Customer Success to design and execute data-driven digital engagement programs aimed at improving customer adoption and retention. Ideal candidates should have extensive experience in B2B digital engagement, particularly within the SaaS or technology sectors, and possess strong analytical and communication skills.

Salary

San Francisco Bay Area: 148,400 - 223,100 USD Annual; Select US Metros and States: 129,000 - 194,000 USD Annual; Other US Locations: 116,100 - 174,600 USD Annual

Skills & Requirements

Must-have

  • design and execute digital engagement campaigns
  • customer adoption and value realization
  • multi-channel campaigns
  • marketing automation and CRM platforms
  • translate Customer Success goals into programs

Nice-to-have

  • account-based strategies
  • influencing cross-functional partners

Key Requirements

  • 7-10+ years of experience in B2B digital engagement
  • Proven experience designing and executing multi-channel campaigns
  • Strong hands-on experience with marketing automation and CRM platforms
  • Demonstrated ability to translate Customer Success goals into scalable, measurable digital programs
  • Strong analytical skills
  • Excellent written and verbal communication skills
  • Highly organized, detail-oriented

Work Rights

Not specified

Tailored Resume

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