Senior Director, Customer Solutions & Technical Service

Solenis

Wilmington, Delaware, US
Base: $188,130.00 - $275,924.00; bonus/equity: dis...
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Service excellence
Customer value creation
Operational execution
** Solenis is seeking a Senior Director of Customer Solutions & Technical Service to lead its U.S. field service organization with a focus on delivering customer value and collaborating with sales to drive growth. The ideal candidate should possess extensive leadership experience, strong commercial acumen, and a background in service excellence. **

Job Summary

  • The Senior Director guides the U.S. field service organization with a focus on delivering customer value and partnering with sales to drive a customer-oriented and commercially focused team.
  • Key responsibilities include leadership and team development, commercial collaboration, service excellence and operational execution, and financial management.
  • The company offers a comprehensive benefits package, leadership opportunities, paid time off, and 401(k) with matching.

Matching Summary

Match Score: 75

** Solenis is seeking a Senior Director of Customer Solutions & Technical Service to lead its U.S. field service organization with a focus on delivering customer value and collaborating with sales to drive growth. The ideal candidate should possess extensive leadership experience, strong commercial acumen, and a background in service excellence. **

Salary

Base: $188,130.00 - $275,924.00; Bonus/Equity: discretionary bonuses; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • Service Excellence
  • Customer Value Creation
  • Operational Execution
  • Financial Management
  • Team Development

Nice-to-have

  • Commercial Acumen
  • Continuous Improvement
  • Change Management
  • Customer Retention

Key Requirements

  • Bachelor’s degree in Business, Operations, Engineering, or related field
  • 10+ years directing large teams (100+ employees)
  • 10+ years experience collaborating closely with sales, service and commercial teams
  • Demonstrated success improving commercial performance and operational efficiency
  • Ability to travel up to 50%

Work Rights

Not specified

Tailored Resume

Cover Letter