Head Of Customer Support

Jobgether

Canada
On-site
Senior leadership experience in customer support
Designing support ecosystems from the ground up
Integrating automation and ai-driven solutions
Jobgether is seeking a Head of Customer Support in Canada, focusing on building and scaling a modern customer support organization. This leadership role emphasizes strategic and operational excellence, integrating automation and AI to enhance customer experience

Job Summary

  • This role is a senior leadership opportunity focused on building and scaling a modern, high-performing customer support organization.
  • You will design the full support ecosystem from the ground up, including workflows, automation, tooling, and knowledge management systems.
  • The position combines strategic ownership with hands-on operational leadership to ensure customers receive fast, consistent, and high-quality service.

Matching Summary

Match Score: 85

Jobgether is seeking a Head of Customer Support in Canada, focusing on building and scaling a modern customer support organization. This leadership role emphasizes strategic and operational excellence, integrating automation and AI to enhance customer experience.

Skills & Requirements

Must-have

  • Senior leadership experience in customer support
  • Designing support ecosystems from the ground up
  • Integrating automation and AI-driven solutions
  • Leading and developing high-performing teams
  • Remote-first setup aligned with EST hours

Nice-to-have

  • Thrives on building structure and systems
  • Experience in fast-paced digital environments
  • Cross-functional collaboration skills
  • Focus on operational excellence at scale

Key Requirements

  • Senior leadership experience required
  • Proven track record in scaling support teams
  • Experience with AI and automation integration

Work Rights

Not specified

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