Job Summary

• Uniphore is one of the largest B2B AI-native companies designed for enterprise scale and global deployments, delivering multimodal AI architectures centered on customer experience.
• The Director of AI Customer Success will serve as a strategic advisor to enterprise clients, leading customer strategy, driving adoption, and ensuring long-term value realization of AI solutions in the Customer Data Platforms vertical.
• This role offers a competitive salary range, annual incentives, pre-IPO stock options, comprehensive benefits, and requires travel up to 25%, reporting to the U.S. Vice President of Customer Success.

Matching Summary

Salary

Base: $186,900 - $257,000; Bonus/Equity: Annual incentive opportunity, pre-IPO stock options; Benefits: Medical, dental, vision, 401(k) with match, paid time off and holidays

Skills & Requirements

Key Requirements

• 8-10+ years consulting or customer success experience
• 3-5+ years AI product advisory or delivery
• 5+ years engaging C-Suite executives
• Experience in Martech and Adtech CDP solutions
• Bachelor's or master's degree required; MBA preferred
• Ability to travel at least 25%

Work Rights