Senior Manager, Customer Retention And Loss Mitigation, Personal Lending

BMO

Toronto, ON, Canada
Base: $86,000.00 - $160,000.00; bonus/equity: may ...
5+ years product management experience
Unsecured lending market knowledge
Advanced analytical skills with sql python sas
The role is accountable for developing end-to-end strategies to minimize credit losses while supporting fair and customer-centric recovery outcomes

Job Summary

  • The role is accountable for developing end-to-end strategies to minimize credit losses while supporting fair and customer-centric recovery outcomes.
  • Candidates will lead loss mitigation, collections, and pre-delinquency strategies by partnering closely with Risk, Credit Strategies, Finance, Analytics, Fraud, and Operations teams.
  • BMO offers a comprehensive benefits package including health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans.

Matching Summary

The role is accountable for developing end-to-end strategies to minimize credit losses while supporting fair and customer-centric recovery outcomes.

Salary

Base: $86,000.00 - $160,000.00; Bonus/Equity: May include commission structure and performance-based incentives; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • 5+ years product management experience
  • Unsecured lending market knowledge
  • Advanced analytical skills with SQL Python SAS
  • Credit strategy optimization expertise
  • Customer retention and collections leadership

Nice-to-have

  • Master's degree in business or finance
  • Strong bias for action and ownership
  • Experience in Canadian banking sector
  • Excellent stakeholder management skills

Key Requirements

  • Bachelor's degree in business, finance, data analytics, or related field
  • 5+ years of product management experience
  • Proficiency with MS Office suite, SAS, SQL, and Python

Work Rights

Not specified

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