The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform
Job Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform.
Develop and maintain strong relationships at key stakeholder levels, including cultivating executive-level relationships within customer IT and business leadership.
Salesforce is the #1 AI CRM, where humans with agents drive customer success together.
Matching Summary
The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform.
Skills & Requirements
Must-have
Fluent Vietnamese language skills
AI Literacy and Prompt Engineering Basics
Customer Accountability and Value Alignment
Strategic Advisory and Stakeholder Management
Technical Health, Adoption, and Risk Management
Nice-to-have
Cultivating executive-level relationships
Driving innovation aligned with customer challenges
Collaborative learning and Agentblazer training
Key Requirements
3+ years relevant industry expertise
Strong consulting skills
Industry-relevant expertise
Excellent communication skills
Working knowledge of core Sales Cloud features
Understanding of sales processes
Salesforce Certified Administrator (or within 90 days)