Agent Soutien Comptabilité - Télétravail Possible

Harris

Québec, Canada
Technical and functional support
Resolve accounting software issues
Customer relationship management
Respond to user support requests via phone or email, analyzing and resolving issues with accounting software like Drill, Avantage Pro, Avantage, and Acomba

Job Summary

  • Respond to user support requests via phone or email, analyzing and resolving issues with accounting software like Drill, Avantage Pro, Avantage, and Acomba.
  • Assist clients in understanding software features and best practices, escalating complex incidents and ensuring rigorous follow-up.
  • The company offers a permanent position with a daytime schedule, collective insurance, generous vacation time, personal days, a RRSP program with employer participation, and an active life recognition program.

Matching Summary

Respond to user support requests via phone or email, analyzing and resolving issues with accounting software like Drill, Avantage Pro, Avantage, and Acomba.

Skills & Requirements

Must-have

  • Technical and functional support
  • Resolve accounting software issues
  • Customer relationship management
  • Accurate problem documentation
  • Continuous process improvement

Nice-to-have

  • Work-life balance focus
  • Client-facing role
  • Team collaboration

Key Requirements

  • DEP, AEC, or DEC in accounting
  • In-depth financial statement knowledge
  • Financial analysis skills
  • Experience in user support
  • Basic English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter