Investigator Support Assistant

Lauer Kim Laboratory

Bulgaria
Fully remote
Fluency in english and italian/spanish/german/french
High school degree required
6 months customer service experience
The role involves notifying investigator sites, sponsors, and affiliates of laboratory results, flags, and test cancellations as defined in the Statement of Work

Job Summary

  • The role involves notifying investigator sites, sponsors, and affiliates of laboratory results, flags, and test cancellations as defined in the Statement of Work.
  • Employees must monitor, track, and resolve accession holds while updating databases and informing personnel of additional testing needs.
  • The position requires fluency in English plus at least one other language (Italian, Spanish, German, or French) and adherence to a strict work schedule including occasional Saturday shifts.

Matching Summary

The role involves notifying investigator sites, sponsors, and affiliates of laboratory results, flags, and test cancellations as defined in the Statement of Work.

Skills & Requirements

Must-have

  • Fluency in English and Italian/Spanish/German/French
  • High school degree required
  • 6 months customer service experience
  • Availability for Saturday shifts every 2 months
  • Adherence to Standard Operating Procedures

Nice-to-have

  • College or university degree preferred
  • Self-motivated with strong verbal communication
  • Ability to handle multiple tasks and distractions
  • Team player working independently
  • Patient safety culture focus

Key Requirements

  • High school degree
  • 6 months customer service experience
  • Fluency in English and secondary language
  • Remote work capability from Bulgaria

Work Rights

Not specified

Tailored Resume

Cover Letter